How 3PLs can improve employee morale with AI

Freight teams are overworked

We all know freight operations teams are overworked. You’re buried under a mountain of repetitive tasks and you deal with thousands of emails every day. It always feels like you’re juggling a million different things - but what if you didn’t have to?

What if the menial, annoying aspects of your job were automated - and you can focus on the more important tasks.

AI models are really good two things:

a) Turning emails and documents into data
b) Writing and responding to basic emails using data

This creates the potential to automate a lot of the menial, repetitive tasks that freight teams deal with. Automating these tasks frees up employees to focus on more meaningful work.

Automating Menial Tasks with AI

AI can take over many repetitive menial tasks in operations teams, allowing your team to focus on higher-value activities. Here are some key areas where AI can help your team:

1. Carrier invoice processing: AI models are great at reading documents. Tasks like auditing and processing carrier invoices can be entirely handled by AI models integrated with your TMS and accounting system. AI can do this job a lot faster than a person, and also makes fewer mistakes - which has direct cashflow implications.
   
   

2. Sending and replying to routine emails: AI is good at writing very simple emails, while keeping them feeling human. Menial yet critical emails like carrier and customer track and trace requests can be automated with AI integrated with your email, while pulling relevant data from your TMS
   
   

3. Creating and updating orders in your TMS: There’s no reason for a person to manually enter an order from an email. AI models integrated with your email can automate data entry at high accuracy. If an email comes in with an ETA or reference ID update, AI models can also keep your TMS updated.

The Benefits of AI for Employee Morale

Automating these tasks has a direct positive impact on employee morale. Here’s how:

1. Reduced workload: By offloading repetitive tasks to AI, freight teams can focus on more strategic and engaging work. This reduction in workload helps prevent burnout, keeps people motivated and also allows companies to scale with less headcount.

2. Increased job satisfaction: When employees spend less time on mundane tasks, they have more opportunities to engage in meaningful projects that utilize their skills and creativity. This leads to higher job satisfaction and a more fulfilling work experience.

3. Enhanced efficiency: AI-driven automation streamlines operations, making employees’ jobs easier and allowing them to achieve better results with less effort.

The Benefits of AI for 3PL Leaders

Improving employee morale through AI-driven automation doesn’t just benefit the employees—it also drives company growth. Here’s how:

1. Higher productivity: When employees are relieved of tedious tasks, they can focus on activities that directly contribute to the company’s growth, such as optimizing operations, improving customer service, and innovating new solutions in the company.

2. Reduced turnover: Happier employees are less likely to leave, reducing turnover rates and the associated costs of hiring and training new staff. Retaining experienced employees also ensures that the company maintains valuable institutional knowledge.

3. Better customer service: Efficient, motivated employees provide better service, leading to higher customer satisfaction. Satisfied customers are more likely to remain loyal and recommend your services to others, driving your growth

Conclusion

Incorporating AI into freight operations can significantly improve employee morale by automating repetitive tasks and allowing employees to focus on more important work. This not only enhances job satisfaction and reduces burnout but also drives company growth by boosting productivity, reducing turnover, and improving customer satisfaction.

Embrace AI as a tool to support your team and watch your freight operations thrive.

Join the future of logistics today. Visit us at cartage.ai to talk to our team.