Ergomotion books 1,800+ shipments end to end with Wilson

Ergomotion builds adjustable bed bases and smart sleep products. Wilson, Cartage’s AI logistics coordinator, has booked more than 1,800 Ergomotion shipments end to end.

Each shipment starts when a packing list arrives. Wilson takes it through carrier selection, booking, tracking and delivery confirmation.

Ergomotion’s freight work was manual:

• Packing lists had to be read and retyped.
• Consolidation decisions lived in people’s heads.
• Warehouses and consignees needed exact documents and updates.
• LTL and truckload needed two different workflows.

• Reads documents: pulls shipment data from packing lists and looks up SKU weights and dimensions.
• Consolidates: combines shipments where it makes sense.
• Picks carriers: follows Ergomotion’s preferences, rates LTL automatically, and sources and negotiates truckload.
• Books and documents: books the load, creates the BOL and sends the rate confirmation.
• Keeps one thread: the packing slip and the BOL stay in the same email thread.
• Updates people: sends warehouses their documents and gives consignees in-transit updates.
• Escalates only when needed: flags missing information or decisions for the team.

• 1,800+ shipments booked end to end.
• Quoting, tendering and customer communication handed to Wilson.
• Fewer manual touches, and consignees get proactive updates.