Garage answers every buyer’s text in under a minute with Wilson
Overview
Garage is a Y Combinator–backed marketplace for emergency vehicles and heavy equipment. Shipping this kind of equipment is slow and complicated. Every load is oversized, regulated and unique, with quotes, permits, carriers and paperwork to manage.
Most marketplaces would build a logistics department to keep up. Garage hired Wilson, Cartage’s AI logistics coordinator, from day one.
“Wilson allows us to run a full-scale marketplace without the need for a logistics team. It’s like having an expert coordinator who never sleeps.”
The challenge
- Fire engines can’t be stacked, and cranes need special routing and permits.
- Every shipment needs qualified carriers, permits and paperwork.
- Buyers and sellers expect fast answers and updates.
How Wilson
works at Garage
- Starts at checkout: when a buyer checks out, Wilson finds qualified carriers.
- Handles permits: secures the right permits and specialized equipment transport.
- Keeps everyone informed: talks to buyers and sellers from Wilson’s own email, from pickup to drop-off.
- Logs everything: quotes, documents, routes and rates are tracked and checked automatically.
- Audits and reports: audits invoices and sends a daily report.
Results for Garage
- 100% of freight quoting, booking, tracking and auditing handled by Wilson.
- Freight scaled without adding headcount.
- A full-scale marketplace with no logistics team.
Garage and Wilson: FAQs
What does Wilson do for Garage?
Wilson quotes, books, tracks and audits every shipment, and keeps buyers and sellers updated by email.
Can Wilson handle oversized equipment?
Yes. Wilson learned the constraints of fire trucks, cranes and rescue equipment, including permits and special routing.
Does Garage have a logistics team?
No. Wilson handles freight so Garage can run a full marketplace without one.
Put me to work on your freight.
I quote, book, track, talk to carriers, check invoices and pay them. Free on my network. You pay the freight rate, nothing on top.
