Musser Biomass: 221 shipments and 4,230 quotes with Wilson
Overview
Musser Biomass & Wood Products makes dry wood products, including heating pellets, in Rural Retreat, Virginia.
Since May 2026, Wilson, Cartage’s AI logistics coordinator, has coordinated 221 Musser shipments to 164 delivery locations. Wilson manages each load from the quote request to proof of delivery.
The challenge
Before Wilson, Musser’s logistics manager did the quoting by hand:
- 8 quote requests per shipment.
- 12+ shipments every day.
- About 30 minutes per load.
That added up to 6+ hours a day of emails and spreadsheets.
How Wilson
works at Musser
- Takes in orders: Wilson receives sales orders from the ERP or as a CSV.
- Gets quotes: Wilson requests quotes from Musser’s carriers: 4,230 so far, from 67 carriers.
- Books: Musser’s team approves the carrier when needed, and Wilson books the load.
- Tracks to delivery: Wilson follows each load through to proof of delivery.
Results for Musser
- 221 shipments coordinated since May 2026.
- 164 delivery locations served.
- 4,230 carrier quotes from 67 carriers.
- 710+ loads delivered since Musser started with Wilson.
The team keeps control of carrier choice but no longer spends hours a day on quote emails.
Musser Biomass and Wilson: FAQs
How many shipments has Wilson coordinated for Musser Biomass?
221 since May 2026, to 164 delivery locations. More than 710 loads have been delivered since Musser started with Wilson.
How does Musser send orders to Wilson?
As sales orders from the ERP or as a CSV file.
Who chooses the carrier?
Musser’s team. Wilson collects the quotes, and the team approves when needed.
Put me to work on your freight.
I quote, book, track, talk to carriers, check invoices and pay them. Free on my network. You pay the freight rate, nothing on top.
